Privacy Policy
How we collect, use, and protect your information.
Overview
Quality Research Molecules (“QRM”) is committed to protecting your personal information. This policy applies to all visitors, account holders, and customers who interact with our website. We sell exclusively to U.S. customers and do not knowingly collect information from individuals under the age of 21.
By using this site, you acknowledge that you have read and agree to this Privacy Policy.
What We Collect
Information you provide directly:
- Name, email address, phone number, and postal address
- Billing address and payment details (payment processing is handled by a third-party processor, QRM does not store raw card numbers)
- Professional details such as institutional affiliation, research area, and job title
- Age verification confirming you are 21 or older
- Any messages or attachments sent through support or contact channels
Information collected automatically:
- IP address and approximate location
- Browser type, device, and operating system
- Pages visited, time on page, and navigation behavior
- Data captured through cookies and tracking technologies (see Cookies section below)
How We Use It
- To process and fulfill your orders, including shipping and delivery
- To verify your age (21+) and research eligibility before completing a sale
- To communicate with you about your orders and provide customer support
- To send marketing communications where you have opted in (you may opt out at any time)
- To improve site functionality and analyze usage patterns
- To detect and prevent fraud and unauthorized activity
- To comply with applicable federal and state legal obligations
Who We Share It With
QRM does not sell, rent, or trade your personal information. We share data only as necessary to operate our business:
- Payment processors for transaction handling
- Shipping carriers (e.g., USPS, UPS, FedEx) for order fulfillment
- Analytics and marketing platforms, where you have consented
- Legal or regulatory authorities, where required by law or court order
- A successor entity in the event of a merger or acquisition: you will be notified before your data becomes subject to a different policy
All third-party vendors are contractually required to use your information only as necessary to perform services on our behalf.
Data Retention
- Transaction records: retained for a minimum of seven years for tax and accounting compliance
- Certificates of Analysis: retained indefinitely for product traceability
- Account information: retained while active and for a reasonable period thereafter
- Support communications: retained for up to three years
- Marketing consent records: retained until you withdraw consent or request deletion
When data is no longer needed, it is securely deleted or irreversibly anonymized.
Your Rights
You have the following rights regarding the personal information QRM holds about you. To exercise any of these rights, contact us at support@qualityresearchmolecules.com. We will respond within 30 days.
- Access: request a copy of the information we hold about you
- Correction: request that inaccurate information be corrected
- Deletion: request erasure of your data, subject to legal retention requirements
- Restriction: request that we pause processing in certain circumstances
- Portability: request your data in a structured, machine-readable format
- Objection: object to use of your data for direct marketing at any time
- Withdraw consent: withdraw consent for any processing based on consent, without affecting prior processing
California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:
- The right to know what categories of personal information we collect, where it comes from, and how it is used
- The right to delete your personal information, subject to legal exceptions
- The right to correct inaccurate personal information
- The right to opt out of the sale or sharing of your personal information: QRM does not sell personal information
- The right to non-discrimination for exercising these rights
California customers may submit requests at support@qualityresearchmolecules.com. We will respond within 45 days and may require identity verification before processing.
Cookies
Our site uses cookies and similar tracking technologies. When you first visit, a consent banner will allow you to accept all cookies, essential cookies only, or manage individual preferences.
- Strictly necessary cookies: required for checkout, login, and core site functions (cannot be disabled)
- Preference cookies: remember your settings between visits
- Analytics cookies: help us understand how the site is used (e.g., Google Analytics)
- Marketing cookies: support targeted advertising where you have opted in (e.g., Meta Pixel, Google Ads)
You may manage or withdraw cookie consent at any time through your browser settings. Opting out of Google Analytics is available at tools.google.com/dlpage/gaoptout. We do not respond to Do Not Track signals at this time.
Security
We implement industry-standard security measures including TLS/SSL encryption for data in transit, encryption of sensitive data at rest, hashed password storage, role-based access controls, and periodic security reviews.
No online system is completely immune to breach. If a security incident occurs that compromises your personal information, we will notify affected customers within 72 hours of confirming the breach and report to relevant authorities as required by law.
SMS & Phone Data
Your phone number and any SMS opt-in status are never sold or shared with outside parties for marketing purposes. Where you have opted into text communications, your number is shared only with our SMS delivery provider solely to transmit those messages. You may opt out at any time by replying STOP.
Contact & Updates
Questions about this Privacy Policy or requests to exercise your rights should be directed to: support@qualityresearchmolecules.com
We may update this policy from time to time. Material changes will be communicated by email or a notice on the site. Your continued use of the site after any update constitutes acceptance of the revised policy.
A comprehensive version of this policy is available in full legal form upon request. Contact us at support@qualityresearchmolecules.com for the complete document.